Refund policy

1. Refund Eligibility: While non-returnable items are not eligible for a refund under normal circumstances, we recognize that there may be exceptional situations. Refunds for non-returnable items will only be considered in the following scenarios:

   • Item not as described: If the non-returnable item received does not match its description or specifications, you may be eligible for a refund. Please contact our customer support team within 2 days of receiving the item and provide relevant evidence to support your claim.

   • Damaged or defective item: If the non-returnable item is received in a damaged or defective condition, you may be eligible for a refund. Please notify our customer support team within 3 days of receiving the item and provide clear photographs or videos that demonstrate the issue.

   • Size & quality: If the item's size and quality are wrong.
     

2. Refund Process: If you believe you qualify for a refund based on the eligibility criteria mentioned above, please follow these steps:

   • Contact our customer support team: Reach out to our dedicated support team within 2 days of receiving the item. You can contact us via email or phone, as specified on our website, or order confirmation.

   • Provide necessary information: When contacting our customer support, please provide the following details:

     • Order number
     • Description of the issue
     • Supporting evidence (e.g., photos, videos, or any other relevant information)
       
       

   • Evaluation and decision: Our customer support team will review your request and the provided evidence. We may require additional information or clarification during the evaluation process. Once the review is complete, we will inform you of our decision.

   • Refund issuance: If your refund request is approved, we will initiate the refund process. The refund will be issued through the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on the policies of your financial institution.

3. Exchange process: We will process a pickup for the delivered item. Once the item is received in our warehouse, we will evaluate the quality checks and ship another item in exchange. Shipping charges will be applicable in case of exchange.
   
   

4. Exclusions: Our refund policy for non-returnable items does not cover the following situations:

   • Change of mind: We do not offer refunds for non-returnable items if you simply change your mind or decide you no longer want the product.

   • Misuse or mishandling: Refunds will not be provided if the non-returnable item was damaged due to misuse, mishandling, or neglect on the part of the customer.

5. Final Decision: The decision regarding refunds for non-returnable items is solely at our discretion. We reserve the right to decline refund requests that do not meet the specified eligibility criteria or are deemed ineligible for any other reason.

Please make sure to review our refund policy before making a purchase. By proceeding with your purchase, you acknowledge and agree to the terms outlined in this policy.

If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.